Club Warrandyte & Grand Hotel Privacy Statement

This Privacy Statement sets out our commitment to safeguard personal information obtained from our club members, customers and employees.

Privacy Statement  

Our Compliance with the privacy legislation.

This Privacy Statement describes the purposes for which we may collect, store, use and disclose your personal information. It applies whenever you give personal information to us when you use our club and hotel services.

This Privacy Statement sets out how we will comply with our obligations under the Privacy Act 1988, including the National Privacy Principles.

Collecting personal information.

Personal information is generally defined as information that can identify you. This information generally includes information such as your full name, postal or email address, date of birth and photographic image.

The type of personal information that may be collected from you will depend on the type of service offered by the club or hotel. For example, when visiting Club Warrandyte you will be required to either sign in as a visitor or join up as a club member. You will be required to provide us with your name, address and date of birth. More information about you will be required if financial transactions and collection of winnings exceed the cash threshold amounts. In this instance proof of your identity will be required for verification purposes.

We collect your personal information from you directly when you use our services or enter into employment arrangements with us.

We also have obligations by law to collect personal information under anti-money laundering and counter terrorism financing legislation.

Use of personal information

The purposes for which we collect and hold your personal information is:

To identify you;
To provide you with the service that you have requested and any benefits you may subsequently become entitled to in relation to that service;
If you are an employee who is entering into an arrangement to provide products and services on our behalf.
To comply with any obligations that we have under laws that apply to our business
We will only send you information about upcoming events, promotions and new products and services if you have indicated your consent to receiving such information; or such information is related to the purpose for which we originally collected your personal information.

Disclosure of personal information

We may disclose your personal information where we are required to do so by law or where the disclosure is reasonably necessary to enforce the law. This may occur under the laws that apply to our business, for example, where a regulatory authority requests information from us. This includes obligations that we have under anti-money laundering and counter terrorism financing legislation.

Sharing information with other organisations

We will not sell or give your personal information to other organisations.

We will only give another organisation access to your personal information when the other organisation is acting on our behalf to provide services for the purpose to collect outstanding debts.

We may also share your personal information with an organisation where we have obtained your consent.

Marketing

If you have indicated your consent to receive marketing information from us, you can contact us at any time to let us know that you no longer want to receive this information.

Security of personal information

We will take reasonable steps to protect your personal information and ensure it is accurate and up-to-date. Your personal information is stored and secured in a controlled environment. Our employees are required to maintain the confidentiality of any personal information held by us.

Changing your personal information

If your personal information has become out-of-date or has changed, please let us know.

You can write to us at:

      Privacy Officer
      Club Warrandyte
     120 Yarra Street
      Warrandyte, VIC, 3004
      Email: clubwarrandyte@bigpond.com

Your sensitive information

We do not generally collect personal information or an opinion about your racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices or criminal records, or health information.

If we do, we will only collect such information where we are required to do so under a law that applies to our business.

Situations in which we may collect sensitive information from you include:

If you apply for a job with Club Warrandyte; or
Where we are required to do this under laws that apply to our business.

Changes in the future

We may change our Privacy Statement at any time and to notify you of this we will place an updated version of the statement on our website at www.grandhotelwarrandyte.com

Additional information on privacy

For more information about privacy issues and the protection of privacy, visit the Australian Federal Privacy Commissioner’s website at www.privacy.gov.au.

Club Warrandyte e-mail address

Email address published on our website is for professional communications only and this is not an invitation to send unsolicited commercial e-mails that are not related to our business.